Effective Date: 28/11/2024
At The Social Filtr (TSF), a brand of Harsh Mavi Ventures Pvt Ltd, we strive to provide excellent services to our clients. This Refund Policy outlines the terms under which refunds may be issued for the services we provide. By using our services, you agree to the terms outlined in this policy.
1. General Refund Policy
Refunds will only be considered under specific circumstances as outlined below. Once an article is live and published, a refund will not be initiated, as payments have already been made to the respective outlets or other PR agencies.
Refund requests are only valid in situations where we are unable to deliver the services as promised in the contract or as per our commitments.
2. Refund Conditions
A refund will only be initiated if one or more of the following conditions are met:
- Failure to Deliver as Promised: If we are unable to deliver the services as outlined in the contract or agreed upon at the time of booking (such as failure to publish an article in the promised outlets or failure to meet specific PR goals), a refund may be considered.
- Non-Compliance with Agreement: If the services provided do not align with what was agreed upon in the contract or the scope of work, and we are unable to resolve the issue in a timely and satisfactory manner.
3. Non-Refundable Services
Refunds will not be issued under the following circumstances:
- Once an Article Is Live: Once an article or content is live and published, a refund will not be provided as payments are made to the respective media outlets or third-party PR agencies involved in the publication.
- Client’s Non-Compliance or Delays: If the client fails to provide necessary information, approvals, or delays their part of the process, this will not be a valid reason for a refund.
- Change of Mind: If a client decides to cancel or change the service after the work has commenced or an article has been published, a refund will not be issued.
- Completed Deliverables: If the services promised have been fully rendered and completed as per the contract and expectations.
4. Refund Process
To request a refund, the client must submit a formal written request, detailing the issue, within 7 days of the expected delivery date. The request must be made via email to info@thesocialfiltr.com and must include the following:
- A detailed explanation of the reason for the refund request.
- Any supporting documentation or evidence (such as correspondence, invoices, or screenshots) related to the issue.
Once a refund request is received, we will review the matter and make a determination. If we find that a refund is warranted, it will be processed in a timely manner based on the nature of the service provided.
5. Refund Timeline
If a refund is approved, the amount will be refunded via the same method of payment that was originally used by the client. Refunds will typically be processed within 7-10 business days, depending on the payment method and the nature of the service.
6. Exceptions
We reserve the right to make exceptions or modify this policy on a case-by-case basis. Any changes to this refund policy will be communicated to the client in writing.
7. Contact Us
If you have any questions or concerns about this Refund Policy or would like to request a refund, please contact us at:
Email: info@thesocialfiltr.com
Phone: +917377000072
By using our services, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.